The tranquil atmosphere really added to the relaxation during our stay, making it a perfect retreat.

Unfortunately, the waiter at the restaurant couldn't provide details about the vegetables on offer, leading to a frustrating dining experience.

The staff here are exceptional! ! A special shout-out to Avi, the receptionist who went above and beyond during our stay. The breathtaking views from our Premier Room added to the experience, especially the enchanting city view that greeted us each morning. The peaceful atmosphere made it easy to unwind after a long day.

The decor in the common areas could use a refresh.

the supposedly luxury hotel felt more like a rundown shack where everything was just a twist of luck. my room was filled with dust, and the wifi connection was terrible, totally unacceptable. absolutely no offers of any welcome gifts or room upgrades were made. i almost gave a good review, but the poor service ruined it for me.

It was just a well-suited match for a brief stopover in Auckland with value for price. I appreciated the spacious balcony with a lovely mountain view that made my mornings enjoyable. Be sure to confirm any special requests in advance to avoid issues about room arrangements.

I had a one-night stay in the Deluxe Room. The lounge had a cozy fireplace, perfect for unwinding. The breathtaking views added to the charm. The tranquil atmosphere was great for relaxation. it was a wonderful experience! 😊

The new premium rooms are spacious and modern, offering some of the most comfortable beds I've slept in. The gardens are well-kept, showcasing beautiful roses and providing a nice backdrop for relaxation.

Getting to the hotel can be a bit tricky due to the confusing access roads. it’s not exactly taxi-friendly. The restaurant atmosphere feels dated, and the food pricing is hard to justify, like $28 for a minuscule cheese board and an awkward experience with service—items ordered never made it to the table. The pool area is oddly accessed through a meandering route that belies the whole 'escape' vibe. dinner service was incredibly slow, and we found ourselves waiting far too long just for drinks that never came.

amazing views were overshadowed by cleanliness issues and lack of attention to detail

The location was absolutely beautiful, creating a serene escape from the city hustle. The staff were incredibly friendly, providing good breakfast and prompt service. Just a shame about the cleanliness.

Swam in the pool surrounded by birdsong in the morning and enjoyed a perfect breakfast. The room was spacious and cozy, though the lounge area could use better lighting. I'd stay again!

The lush, spacious balcony offered a breathtaking view of the forest and Auckland city, making it a delightful retreat for relaxation. The furniture was comfortable, enhancing the overall enjoyable atmosphere of the room during my stay.

Steep access roads could be challenging for seniors.

The location was close to the birthday party, making it very convenient. The pool area looked inviting, perfect for relaxation. The duty manager provided exceptional assistance during our stay, which made a significant difference. I appreciated the lovely mountain view from our room that added a serene touch to our experience.

The overall ambiance lacked a certain luxury feel.

Attending my friend's hen party was a blast, and the venue was absolutely stunning. The breathtaking view from my balcony offered a panoramic sight over the pool and bush, making for an incredible backdrop. I particularly enjoyed the attentive service during dinner, where every dish was not only plentiful but also delicious, showcasing a variety of flavors. The room itself was immaculate, complemented by a lovely atmosphere, making it a memorable celebration.